f333 Privacy Policy

Definitions

In this Privacy Policy, the following terms carry the meanings set out below unless the context requires otherwise:

• "f333", "we", "us", or "our" refers to the operator of the f333 online betting and casino platform accessible at f-333.cc.
• "Platform" means the f333 website, all associated sub-pages, mobile interfaces, and any related digital service made available to registered players.
• "Player", "you", or "your" means any individual who accesses, browses, or holds a registered account on the f333 Platform.
• "Personal Data" means any information that identifies or could reasonably be used to identify a living individual, including but not limited to names, email addresses, phone numbers, financial account details, and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, transfer, and deletion.
• "Third Party" means any natural person, company, or organisation that is not f333 and not the Player whose data is being processed.
• "Cookies" means small text files placed on your device by the f333 Platform for the purposes described in Section 8 of this Policy.

Data Controller

f333 acts as the data controller in respect of all Personal Data collected from players and visitors to the Platform. As data controller, f333 determines the purposes for which and the means by which Personal Data is processed.

All data-related enquiries, access requests, correction requests, and deletion requests should be directed to the f333 data support team at [email protected]. We aim to acknowledge all data-related requests within 48 hours and to provide a substantive response within 14 calendar days.

Data We Collect

f333 collects Personal Data in the following categories:

f333 does not intentionally collect special-category data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data. If any such data is inadvertently disclosed to us, it will be deleted promptly.

How We Collect Your Data

f333 collects Personal Data through the following channels:

• Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting support, or responding to surveys.
• Automated technologies: Technical Data collected automatically when you visit the Platform, including through cookies, web beacons, server logs, and similar tracking technologies described in Section 8.
• Third-party sources: Identity verification and fraud screening data obtained from our KYC and AML service partners; payment transaction data received from bKash, Nagad, Rocket, Upay, and partner banking institutions.
• Publicly available sources: In limited circumstances, f333 may cross-reference data against publicly available records to verify the accuracy of information you have provided or to comply with fraud prevention obligations.

Legal Bases for Processing

f333 processes Personal Data only where a valid legal basis exists. The primary legal bases applicable to our processing activities are as follows:

• Contractual necessity: Processing required to create and manage your account, process deposits and withdrawals, settle bets, and deliver the services you have requested.
• Legal obligation: Processing required to comply with applicable laws, including anti-money-laundering regulations, age-verification requirements, and financial record-keeping obligations.
• Legitimate interests: Processing necessary for f333's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and improving the quality of our services — provided such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent — principally for marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

How We Use Your Data

f333 uses the Personal Data it collects for the following purposes:

• To register and maintain your player account on the f333 Platform.
• To verify your identity and age in accordance with our obligations and our Terms and Conditions (players must be 21 years of age or older).
• To process deposits, withdrawals, and betting transactions, and to maintain accurate financial records of all account activity.
• To detect, investigate, and prevent fraudulent activity, money laundering, identity theft, and other unlawful conduct.
• To monitor gaming patterns for responsible gaming purposes and to apply protective measures where problematic behaviour is identified.
• To provide customer support and to resolve account queries, complaints, and disputes.
• To send you transactional notifications relating to your account, such as deposit confirmations, withdrawal updates, and security alerts.
• To send promotional communications and personalised offers where you have opted in to receive such communications.
• To improve and optimise the f333 Platform, including through analysis of usage patterns, game performance data, and technical diagnostics.
• To comply with applicable legal and regulatory requirements.

Data Sharing and Third Parties

f333 does not sell your Personal Data. We share Personal Data with third parties only in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard receive the financial data necessary to process your transactions. These providers operate under their own privacy policies and are bound by applicable financial data protection standards.
• Identity verification providers: Third-party KYC and AML service providers receive identity documents and personal details strictly for the purpose of verifying your account.
• Game software providers: Game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical session data necessary for the delivery of their games on the f333 Platform.
• Legal and regulatory authorities: f333 will disclose Personal Data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law or by a valid legal order.
• Fraud prevention services: f333 may share data with industry fraud prevention databases to protect the Platform and its players from bad actors.

Cookies and Tracking

f333 uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that help us deliver a consistent, personalised, and secure experience. The categories of cookies we use are as follows:

• Strictly necessary cookies: Required for the Platform to function correctly. These include session authentication cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without impairing your use of the Platform.
• Performance and analytics cookies: Used to collect anonymised data about how players navigate the Platform, which pages are visited most frequently, and where errors occur. This data helps us improve the Platform experience. These cookies do not identify you personally.
• Functional cookies: Used to remember your preferences, such as your preferred language setting, display preferences, and notification options, so that you do not need to re-enter them on each visit.
• Marketing cookies: Used, where consent has been given, to deliver promotional content that is relevant to your interests and gaming preferences. These cookies track your interaction with f333 promotional materials.

You can manage your cookie preferences through your browser settings. Note that disabling certain categories of cookies may affect the functionality of parts of the Platform. Strictly necessary cookies are not subject to opt-out as they are essential to the delivery of the service.

Data Retention

f333 retains Personal Data for no longer than is necessary for the purposes for which it was collected, subject to any longer retention periods required by applicable law. The following general retention periods apply:

• Account data (identity, contact, and registration information): Retained for the duration of the account and for a period of 5 years following permanent account closure.
• Financial and transaction data (deposit records, withdrawal records, bet history): Retained for a minimum of 5 years from the date of the transaction to satisfy financial compliance and anti-money-laundering record-keeping requirements.
• Communication data (support correspondence, chat logs): Retained for 2 years from the date of the communication for quality assurance and dispute resolution purposes.
• Technical and usage data (server logs, IP records): Retained for 12 months from the date of collection for security and fraud investigation purposes.
• Marketing preference data: Retained until you withdraw consent or request deletion, at which point it is removed within 30 days.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

Security Measures

f333 implements a layered set of technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, alteration, disclosure, and destruction. Key measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the f333 Platform.
• Encryption of sensitive data at rest, including stored identity documents and payment records.
• Role-based access controls ensuring that only authorised f333 personnel can access Personal Data, and only to the extent required for their specific job function.
• Regular security assessments and penetration testing of the f333 Platform infrastructure.
• Multi-factor authentication requirements for f333 staff accessing backend systems containing Personal Data.
• Incident response procedures that include prompt notification to affected players in the event of a data breach that poses a material risk to their rights and interests.

Whilst f333 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You play an important role in keeping your account secure by maintaining a strong, unique password and enabling any two-factor authentication options available in your account settings.

Your Rights

As a player whose Personal Data is processed by f333, you hold the following rights in respect of that data:

• Right of access: You may request a copy of the Personal Data f333 holds about you. We will provide this within 14 calendar days of a verified request.
• Right to rectification: You may request that inaccurate or incomplete Personal Data be corrected. Minor corrections (such as updating a phone number or email address) can be made directly in your account settings.
• Right to erasure: You may request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected and where no legal obligation requires its retention. Note that financial transaction records must be retained for compliance purposes and cannot be deleted on request during the mandatory retention period.
• Right to restriction of processing: You may request that f333 restricts the processing of your data in certain circumstances, for example while the accuracy of data you have disputed is being verified.
• Right to data portability: Where processing is based on your consent or on a contract, you may request that your Personal Data be provided to you in a structured, commonly used, and machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (principally marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
• Right to object: You may object to processing based on legitimate interests, including profiling for direct marketing purposes. f333 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.

To exercise any of the above rights, please contact f333 support at [email protected] with your full name, registered email address, and a description of your request. We may need to verify your identity before processing the request to protect against unauthorised access to your data.

Marketing Communications

f333 sends promotional communications — including bonus offers, event notifications, and personalised game recommendations — only to players who have actively opted in to receive such communications during registration or through their account notification settings.

Marketing communications may be delivered via email, SMS, or in-platform notifications depending on the preferences you have selected. Each marketing email and SMS includes a clear and functional unsubscribe mechanism. You may also update your marketing preferences at any time through the notification settings in your f333 account.

Opting out of marketing communications does not affect your receipt of essential transactional messages such as deposit confirmations, withdrawal notifications, and security alerts, which are sent regardless of marketing preference as they are necessary for the operation of your account.

Children and Minors

The f333 Platform is strictly intended for adults aged 21 years and above. f333 does not knowingly collect Personal Data from individuals under the age of 21. If f333 becomes aware that Personal Data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed.

If you believe that a minor has registered an account on the f333 Platform, please notify us immediately at [email protected]. f333 uses age verification checks during the registration process to minimise the risk of underage access to the Platform, but relies also on users and their guardians to report any suspected underage accounts.

Changes to This Policy

f333 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. Where changes are material — meaning they significantly affect how we process your Personal Data or the rights available to you — we will notify you by email to your registered address and by a prominent notice on the Platform at least 7 days before the changes take effect.

The updated Privacy Policy will always be accessible on this page, along with its effective date. Your continued use of the f333 Platform following the effective date of any update constitutes your acknowledgement of the revised Policy. If you do not agree with any changes, you should cease using the Platform and request account closure before the updated Policy takes effect.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way f333 handles your Personal Data, please get in touch with our support team using the details below:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week, including public holidays
• Languages: English and Bengali
• Average Response Time: 2–5 minutes via live chat; up to 2 hours via email

For formal data access requests, correction requests, or deletion requests, please include your full registered name, your registered email address, and a clear description of your request. We may ask you to verify your identity before we process any request that grants access to or modifies your Personal Data.

f333 is committed to resolving all privacy-related concerns promptly and transparently, in a manner consistent with the principles set out in this Policy.